FAQs & Support

Developed for and available through SageSure, the LiftLock Shingle Resealing Program is designed to secure loose shingles and prevent the damage they can cause. Liftlock's trained and insured technicians use a leaf blower to find loose shingles. Once identified, shingles are resealed with a sealant that can double the strength of their bond. Technicians are fully trained and use the appropriate equipment to prevent damage while fulfilling their services.

Once the program is purchased, customers will receive a service agreement from Liftlock sent via DocuSign. After SageSure has completed your property inspection, LiftLock will send you an email to schedule your Shingle Resealing service. The customer doesn't need to be home for the visit so long as Liftlock has access to the roof. When the shingle resealing is complete, Liftlock will provide the customer with a certificate of completion. Customers will get a report on the number of loose shingles that have been resealed.

Please note it may take 40-75 days before the shingle resealing service is scheduled for your property.

This innovative service is designed to help prevent some of the most common causes of storm-driven roof damage for free. The complimentary service includes identifying and securing loose shingles and removing debris from the roof and gutters. Participating SageSure policyholders in the immediate projected path of a storm will be prioritized to receive the service.

LiftLock’s trained and insured technicians walk the perimeter of the roof and use a leaf blower to remove debris from gutters (not downspouts), remove debris from the roof, and identify loose shingles. Shingles that lift from the air of the leaf blower are marked with chalk that washes away. The shingles are then secured using a sealant that ensures a strong bond so shingles lie flat to keep wind and rain out. Technicians are fully trained and use the appropriate equipment to prevent damage while fulfilling these services.

All asphalt shingles have an adhesive strip on their surfaces. The strip bonds shingles to each other when they are installed in an overlapping pattern. Shingles that are securely bonded together lie flat and form a barrier against wind and water. This bond degrades over time because of heat exposure, aging, and weathering, and that’s how shingles become loose or “unsealed.”

Debris in gutters, debris on roofs, and loose shingles can cause significant roof damage during storms. When gutters back up, water can pool and enter the home through less secure areas of the roof. Accumulated leaves, twigs, and other debris in roof valleys trap water, which can lead to roof leaks and weakened roofing materials. Strong winds can lift and detach loose shingles as well as the shingles that overlap them, causing significant roof cover loss. Loose shingles are very common—even on newer roofs. LiftLock’s Wind Defense team found an average of 600 unsealed shingles per 2,000 square foot roof. That’s 600 opportunities for roof damage.  

Homes in the projected path of a major storm will be prioritized so their roofs are better prepared.

A trained LiftLock specialist will provide Wind Defense services before a storm or as LiftLock has capacity. If your home is selected for the program, completion of work will still depend on the roof's condition, roof accessibility, and public safety measures (e.g., mandatory evacuations, emergency road closures, etc.).

Securely bonded shingles are the single most important element of a roof’s wind resistance. Any 
loose shingle can compromise that barrier because of the way shingles are installed. When wind is strong enough to lift one loose shingle, it can also pull up the shingles that overlap it, especially during hurricanes. Even a modest amount of shingle loss can allow water to enter the home and cause tens 
of thousands of dollars in interior water damage. Because securing loose shingles can reduce the risk of this damage, it is one of the most cost-effective hurricane mitigation actions a homeowner can take. 

Standard manufacturer warranties typically only provide coverage against factory defects, not the workmanship of the roof installation. Because securing loose shingles is generally considered to be maintenance work, it usually shouldn’t impact the manufacturer's warranty. Workmanship warranties address installation errors, which often don’t apply to loose shingles caused by years of exposure to strong winds and weather.

If the resealing is canceled, Liftlock will refund 100% of the payment. Cancellations can be requested here or by contacting support@liftlockhome.com.

Cancellation and Refund Window: Services purchased online can be canceled for a full refund at any time, provided that the service has not yet been commenced or delivered.

Service Commencement: Once the service has commenced, as indicated by scheduling confirmation it is considered rendered and cannot be fully refunded.

Partial Refunds: If you are not satisfied with the service received, and if the service has been partially delivered, we may, at our discretion, offer a partial refund. The amount of the partial refund will be calculated based on the portion of the service already provided.

Exceptional Circumstances: We understand that exceptional circumstances may arise. In such cases, we may consider refunds or credits on a case-by-case basis.

Refunds: All refund request must be submitted within 60 days of purchasing the service. Refunds will not be provided under any circumstances after 60days.

Refund Process: To initiate a refund, please contact us at support@liftlockhome.com with your order details. Refunds will be processed to the original method of payment within 30 business days.

Changes to Services: If LiftLock is unable to deliver the service as described at the time of purchase, we will notify you promptly and offer the option of a full refund.

Customer Support: For any questions or concerns regarding our return policy, please contact us at support@liftlockhome.com.

By submitting credit card information online via our secure payment page, you agree that payments made on your account for services rendered or to be rendered by LiftLock.

Service Agreement: Service agreement needs to be signed prior to service commencement.

We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website.